Cookies Policy

This website uses both internal and third party cookies, for purposes which are stated below in this Cookies Policy. You are agreeing to the use of cookies if you close the cookie warning banner, scroll on the page or otherwise continue to use the site. 

 

What are cookies?

Generally, websites need to collect certain basic information about its visitors to be able to work effectively and reliably. To achieve this, these websites can use "cookies", which are small text files saved by the browser on each visitor’s device (computer, phone, tablet and etc.). These cookies are often uniquely assigned to each visitor and upon your next visit, the files are then sent back to the originating website or to another website which recognizes that cookie. 

 

Cookies can be used for different purposes, including to recognize visitors, record visitor’s preferences (such as login, language, font size and other display preferences), to improve site navigation and etc. A large part of the data collected may be anonymous, though some cookies are also used to detect browsing patterns and approximate geographical location. 

 

Types of cookies

There are several ways you can categorize cookies. The most basic, is by their storage length:

• Session (temporary) cookies - Deleted when the browser is closed. Used to remember past actions or selections of the user as they navigate the site during a single browser session. 

• Persistent (tracking) cookies - Is not deleted when the browser is closed but comes with expiration time. Allows websites, applications or services to “remember” visitors and their preferences (e.g. for authentication/login, language preference and etc).

 

Besides that, you can also look at their originating domain:

• First-party (internal) cookies - Created by the visited page's domain e.g. ezliving-solutions.com

• Third-party cookies - Created by a different domain compared to the visited page

 

 

How do we use cookies?

When you visit our website, you may be introduced to both internal and third-party cookies created for a number of purposes. Cookies set by EZLIVING SOLUTIONS are mainly strictly necessary or functional cookies. We also use some third party services (e.g. LiveChat, Pardot, Google Analytics, Youtube) and social media plug-ins (e.g. Facebook "Like", Twitter "Follow") so there may be cookies placed by these providers.

 

Some of these services and the related cookie may be used to track your behaviour on other websites and we have no control over this.

 

We use cookies for purposes that fall in the following categories:

 

• Strictly necessary cookies

As mentioned, EZLIVING SOLUTIONS sets strictly necessary cookies, which are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. For example, we have cookies that allow subscribers to authenticate themselves in order to access the EZLIVING SOLUTIONS application and authorized content.

 

• Performance cookies

We also use performance cookies to collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. For example, these include the Google Analytics and Pardot cookies.

 

• Functionality cookies

These cookies allow our websites, applications and services to remember choices you make (such as your user name, and language) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they usually cannot track your browsing activity on other websites unless you are logged-in to the respective social media accounts. Examples include EZLIVING SOLUTIONS's UI customization cookies and cookies created by the LiveChat function and Facebook "Like" & Twitter "Follow" buttons.

 

• Targeting or Advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators’ permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

EZLIVING SOLUTIONS does not use third-party advertising on our site, so we do not use these Targeting cookies for advertising. However, third parties may use these on our website, for example, Doubleclick cookies saved when you view a web page with Youtube hosted content. 

Provider: Youtube

Type: 3rd Party Persistent

Remark: Youtube videos

Purpose: Youtube sets these cookies via videos that we have embedded on EZLIVING SOLUTIONS’s website. They are used to collect statistical data anonymously to determine information such as the number of times a video is displayed and the playback settings used.

 

Provided you are not logged in to your google account, there is no collection of sensitive data. Otherwise, your choices such as clicking a "like" for videos may be associated with your account.

 

For more information, refer to Types of cookies used by Google.

Provider: Doubleclick               

Type: 3rd Party Persistent

Remark: Youtube videos

Purpose: Doubleclick (owned by Google) sets these advertising cookies for the youtube videos embedded on our site. Used to collect statistics in order to display targeted advertisements based on what’s relevant to a user, to improve reporting on campaign performance, and to avoid showing ads the user has already seen. Click here for more information on how Doubleclick uses cookies.

If you wish to opt-out of cookies from Doubleclick, it is possible by installing an app from Google.

Provider: LiveChat Inc               

Type: 3rd Party Persistent

Remark: Live chat function

Purpose: We use the online chat support service provider, LiveChat Inc, which installs these 3rd party cookies.

These cookies are used for the automatic identification of a particular user and is necessary to enable the livechat function on EZLIVING SOLUTIONS's website.

LiveChat's Privacy Policy can be accessed here.

Provider: Twitter     

Type: 3rd Party Persistent

Remark: Twitter follow button (Live chat box)

Purpose: Set by twitter's follow button on our website. Twitter uses cookies and other similar technologies, such as pixels or local storage to log you into Twitter, save your preferences, personalize the content you see, protect against spam and abuse, and show you more relevant ads. For more information, refer to twitter's guideline on cookies.

Provider: Facebook               

Type: 3rd Party Persistent

Remark: Facebook like button (Live chat box)

Purpose: The Facebook widget on our site may also be setting a cookie in your browser. If you’ve previously received a cookie from Facebook because you either have an account or have visited facebook.com, your browser sends Facebook information about this cookie when you visit a site with the “Like” button or another social plugin. Facebook use this cookie information to help show you a personalized experience on that site as well as Facebook, to help maintain service or protect from malicious activity.

You can visit How Ads Work on Facebook for more information.

Provider: Pardot      

Type: 3rd Party Persistent

Remark: Tracking

Purpose: We use Pardot (by Salesforce) for marketing automation purposes and these cookies are created for tracking visitors to our website.

We use this to collect information on whether users revisit the website and the pages visited. Pardot cookies don’t store personally identifying information, only a unique identifier. With just that information, we will not be able to identify you unless you choose to share more information with us (e.g. when you submit a form with your contact information).

Click here for information on Pardot Cookies and Activity Tracking.

Provider: Google Analytics               

Type: First Party Persistent

Remark: Web analytics

Purpose: This site uses Google Analytics that saves cookies to collect statistics about our website traffic and visitors, e.g. the number of visits, the number of clicks, time spent on the website etc.

Click here for Google Analytics Privacy Policy.

To opt out of our use of Google Analytics you may consider using the Google Analytics Opt-out Browser Add-on.

If you need more information on cookies, you can visit 'All About Cookies'. 

 

You can also visit 'Your Online Choices', published by the European Digital Advertising Alliance (EDAA) for further explanation on online advertising cookies. 

 

Refusing or Disabling Cookies

If you would like to opt-out of the cookies used on our website, you may do so by blocking, disabling or deleting them using your browser's settings.

 

Depending on the browser you are using, you may have the option of either blocking cookies from specific websites (e.g. www.ezliving-solutions.com, www.my-residence.com.my and www.my-residence.my), or restricting them for all websites. You may also be able to choose the types of cookies that are accepted (e.g. first party and/or third party), and delete any existing cookies that have been stored already. Please note that if you choose to block or delete cookies, this may affect your ability to use or access some areas of our website and services (e.g. log in, access application). 

 

For information on how to manage cookies with your web browser, you can either use your browser's help guide, or refer to any applicable link below:

Internet Explorer

Apple Safari

Mozilla Firefox

Google Chrome

Opera

 

For more information about how you can adjust your browser settings to manage (accept, block, or delete) cookies, you can visit 'aboutcookies.org' website or refer to this guide on ‘comparitech.com’.

EZLIVING SOLUTIONS SDN. BHD. (Company No. 1287803-P)

Office Address: B-01-03, Garden Shoppe @ One City, Jalan USJ 25/1A, 47650 Subang Jaya, Selangor Darul Ehsan.